Refund & Return Policy
At OO Studio, we want you to love every item you receive. We offer returns under the following conditions:
Eligibility for Returns
- You may return an item within 7 days of delivery.
- Item must be unworn, unwashed, unused and in original packaging.
- All tags must still be attached.
Non-Returnable Items
- Sale/discounted items
- Accessories (bags, earrings, etc.)
- Bodysuits or intimate clothing
- Items purchased with store credit
Refund Options
Once the item is inspected and approved, you may choose:
Return Shipping Cost
The customer is responsible for the return shipping fee unless the product is defective, wrong, or damaged.
Defective or Wrong Items
Please contact us within 48 hours of receiving your order with clear photos. We will arrange a replacement or store credit.
Refund & Return Policy
At OO Studio, we want you to love every item you receive. We offer returns under the following conditions:
Eligibility for Returns
- You may return an item within 7 days of delivery.
- Item must be unworn, unwashed, unused and in original packaging.
- All tags must still be attached.
Non-Returnable Items
- Sale/discounted items
- Accessories (bags, earrings, etc.)
- Bodysuits or intimate clothing
- Items purchased with store credit
Refund Options
Once the item is inspected and approved, you may choose:
Return Shipping Cost
The customer is responsible for the return shipping fee unless the product is defective, wrong, or damaged.
Defective or Wrong Items
Please contact us within 48 hours of receiving your order with clear photos. We will arrange a replacement or store credit.