FAQ
1. How long does delivery take?
Delivery takes 12–20 working days.
All our items are pre-ordered and imported.
2. Why does delivery take long?
We source high-quality pieces from trusted international suppliers.
Your order is shipped to us, branded, and then delivered to you.
3. Do you accept returns?
We accept returns only for:
✔ damaged items
✔ incorrect items delivered
We do not accept returns for incorrect size chosen.
4. Do you offer exchanges?
Because we work on pre-orders, we currently do not offer size exchanges.
5. Do I pay upfront?
Yes, all pre-orders require full payment upfront to secure your item.
6. How do I track my order?
We provide:
Courier tracking (once shipped to you)
7. What couriers do you use?
The Courier Guy
8. How do I know which size to order?
Each product includes a detailed sizing chart.
Please measure yourself carefully before ordering.
9. What if an item is out of stock?
If an item becomes unavailable, we will offer you:
✔ a full refund, or
✔ store credit
10. How do I place an order?
You can order directly through our website